Returns Policy

Effective date: November 2026

Software & Hardware Returns

Customers can contact Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Software that has been delivered electronically cannot be returned. Hardware is guaranteed to be defect free and will be replaced at no charge if returned within 30 days and found to be defective due to a manufacturer defect. Any hardware returned within this period will be subject to a 15% restocking fee. Paraben does not pay for return shipping costs.

Membership Level Changes

Membership levels can be changed at any time, but upgrades must be kept for three months between changes.