Returns and Export Controls

Software Returns

Customers can return unopened software within 30 days of the original purchase for a full refund only by contacting Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Software that has been registered by phone, email or through our registration site at https://register.paraben.com is considered to be opened and cannot be returned. Paraben does not pay for return shipping costs.

Hardware Returns

Hardware is guaranteed to be defect free and will be replaced at no charge if returned within 30 days and found to be defective due to a manufacturer defect. Any hardware returned within this period will be subject to a 15% restocking fee. Items damaged by the user may not be returned for a refund or replacement. Defective hardware may only be returned by contacting Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Paraben does not pay for return shipping costs.

Export Control

Paraben Corporation products are subject to Export Administration Regulations (EAR) which are the export control laws administered by the United States Department of Commerce, Bureau of Industry and Security (BIS).

Please consult with the United States Department of Commerce BIS or independent legal counsel for interpretation or clarification of any declared regulations or requirements.

Embargoed Countries

In compliance with rules established by the United States Departments of Commerce, Treasury, and State.

Paraben Corporation will NOT ship the product to (or for use in) embargoed countries. Embargoed Countries are:

• Cuba
• Iran (Islamic Republic of Iran)
• Korea, North (Democratic People’s Republic of Korea)
• Sudan
• Syria (Syrian Arab Republic)

For the most complete information regarding restricted destinations, please see the BIS Country Guidance webpage.

Denied Parties

In compliance with rules established by the United States Departments of Commerce, Treasury, and State, Paraben will not ship the product to entities (Agencies, Organizations, and Contacts) considered Denied, Debarred, Unverified, or Specially Designated Nationals. For more information, see this BIS link, Lists to Check.

Required Details

It is policy to verify product end users will not violate existing U.S. Export laws. As such, end customers may be asked to complete a “Statement by Ultimate Consignee” and “End-Use Verification”. Both details are required to be completed by the product end user.