Returns and Export Controls

Questions please contact us at

Product Delivery & Returns

Product Delivery

 All software products are electronic delivery unless additional physical add-on items are added. Software delivery is done within 24 hours of receipt of the order payment M-F and is done via email. If you do not receive your order details, you can reach us at and that matter will be resolved.

Software Returns 
All software is delivered electronically and once delivered cannot be returned.


We give our customers the choice of shipping through their chosen provider. Each order is quoted based on the shipping items, the shipping location, and the provider’s preference.

Hardware Returns 
Hardware is guaranteed to be defect-free and will be replaced at no charge if returned within 30 days and found to be defective due to a manufacturer defect. Any hardware returned within this period will be subject to a 15% restocking fee. Items damaged by the user may not be returned for a refund or replacement. Defective hardware may only be returned by contacting Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Paraben does not pay return shipping costs.

Dongle Replacement
All dongles require a replacement dongle fee of $110.00 plus shipping. Replacement dongles for loss are allowed one time for the life of the product. Any additional replacements require the full license purchase again.  Please contact for help with dongle replacement.

Export Control

Paraben Corporation products are subject to Export Administration Regulations (EAR) which are the export control laws administered by the United States Department of Commerce, Bureau of Industry and Security (BIS).

Please consult with the United States Department of Commerce BIS or independent legal counsel for interpretation or clarification of any declared regulations or requirements.

Embargoed Countries

In compliance with rules established by the United States Departments of Commerce, Treasury, and State.

Paraben Corporation will NOT ship the product to (or for use in) embargoed countries. Embargoed Countries are:

  • Cuba
  • Iran (Islamic Republic of Iran)
  • Korea, North (Democratic People’s Republic of Korea)
  • Sudan
  • Syria (Syrian Arab Republic)
  • Belarus
  • Russia

For the most complete information regarding restricted destinations, please see the BIS Country Guidance webpage.

Denied Parties

In compliance with rules established by the United States Departments of Commerce, Treasury, and State, Paraben will not ship the product to entities (Agencies, Organizations, and Contacts) considered Denied, Debarred, Unverified, or Specially Designated Nationals. For more information, see this BIS link, Lists to Check.

Required Details

It is policy to verify product end users will not violate existing U.S. Export laws. As such, end customers may be asked to complete a “Statement by Ultimate Consignee” and “End-Use Verification”. Both details are required to be completed by the product end user.